Privacy Policy

​​Acquisition of Information

BIG ENERGY GROUP LIMITED does not acquire any more information about you than is required by lawor is otherwise necessary to provide a high level of service efficiently and securely.​

BIG ENERGY GROUP LIMITED Employees and Privacy

BIG ENERGY GROUP LIMITED trains all its employees about the importance of privacy. BIG ENERGYGROUP LIMITED gives access to your information only to those employees who require it to perform theirjobs.

Security Measures

BIG ENERGY GROUP LIMITED makes access to confidentially sensitive information subject to rigorousprocedural and technological controls, consistent with legal requirements and the demands of customerservice.

Disclosure to Third Parties

It’s BIG ENERGY GROUP LIMITED’s policy to never provide your information to third parties without yourexpress permission or if such disclosure is necessary to process transactions or provide services that youhave requested. The only exception to this policy is if BIG ENERGY GROUP LIMITED is compelled to do soby an appropriately empowered governmental authority.

Privacy and BIG ENERGY GROUP LIMITED Business Partners

When BIG ENERGY GROUP LIMITED makes the technology or services available to business partners, BIGENERGY GROUP LIMITED will not share with them any more information than is necessary to perform thetransaction you have requested. In addition, BIG ENERGY GROUP LIMITED only does business withpartners who agree to respect this Privacy Policy and will make every reasonable effort to assure, bycontract or otherwise, that these third parties use our information, technology and services in a mannerthat is consistent with this Privacy Policy.

Personal Information

The site may require visitors (general visitors to the site) and customers (visitors with passwords thatallow them to go to the password-restricted areas of the site) to provide contact information (forexample, name and e-mail address), unique identifiers, demographic information (for example, postcodeand age) and financial information (for example account or credit card numbers for purchases).

BIG ENERGY GROUP LIMITED uses your contact information to create access to our products andservices, and to send you information about BIG ENERGY GROUP LIMITED. Your contact information isalso used to contact you when necessary. Financial information that is collected is used to check yourqualifications and bill either you or your company for products and services, as applicable. Demographicand profile data is also collected at our site. BIG ENERGY GROUP LIMITED uses this data to tailor yourexperience to the Site, showing you content BIG ENERGY GROUP LIMITED believes might interest you,and displaying the content according to your preferences.​

Corporate Data

Protecting the privacy of a customer’s personal information is a top priority; however, BIG ENERGYGROUP LIMITED takes the protection of each customer’s corporate data and confidentiality to be one ofour most significant responsibilities. BIG ENERGY GROUP LIMITED uses diligent efforts to ensure eachcustomer’s data integrity is limited to the company for which that customer works or has theauthorisation to access by using a company-specific password, and that such company’s data is notviolated or accessed by unauthorised persons.

Nature of Information Acquired

The personally identifiable information BIG ENERGY GROUP LIMITED acquires in processing paymenttransactions varies according to the nature of the transaction and the way in which merchants orfinancial institutions are using BIG ENERGY GROUP LIMITED’s payment services. More often, it mayinclude the amount of the transaction, and your name and bank account details.

Information Security

BIG ENERGY GROUP LIMITED stores transaction information on secure computers. Only a small numberof BIG ENERGY GROUP LIMITED employees involved in the management of personal information havephysical access to these computers. Where possible, BIG ENERGY GROUP LIMITED encrypts informationstored on BIG ENERGY GROUP LIMITED computers as a further measure of protection. BIG ENERGYGROUP LIMITED uses high industry standards in the acquisition and deployment of firewalls and othersecurity technology to prevent BIG ENERGY GROUP LIMITED computers from being accessed byunauthorised persons.

Use of Cookies

BIG ENERGY GROUP LIMITED’S website uses cookies to distinguish you from other users on its website.This helps us to provide a good experience when you browse our website and also allows us to improveour site.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but youcan usually modify your browser setting to decline cookies if you prefer. This may prevent you fromtaking full advantage of the website.

Please note that we use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website. Theyinclude, for example, cookies that enable you to log into secure areas of our website, use a shopping cartor make use of e-billing services.

Analytical/performance cookies: They allow us to recognise and count the number of visitors and to seehow visitors move around our website when they are using it. This helps us to improve the way ourwebsite works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our website. This enables us topersonalise our content for you, greet you by name and remember your preferences (for example, yourchoice of language or region).

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the linksyou have followed. We will use this information to make our website and the advertising displayed on itmore relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about cookies at 
www.allaboutcookies.org and www.youronlinechoices.eu.

Access by Our Employees

BIG ENERGY GROUP LIMITED customer service representatives have access to some transactioninformation in order to respond to your questions. BIG ENERGY GROUP LIMITED limits that access to theminimum information required in order to provide prompt, high quality service. In general, BIG ENERGYGROUP LIMITED employees who do have access to BIG ENERGY GROUP LIMITED databases haveundergone background checks and generally only retrieve data for supporting BIG ENERGY GROUPLIMITED customers’ data or individual transactions, and not about individual customers.

Provision of Information to Others

To perform services, BIG ENERGY GROUP LIMITED must, of course, pass information about transactionsto energy suppliers or other affiliated parties. From time-to-time BIG ENERGY GROUP LIMITED may alsoprovide third parties with aggregate information that is not linked to you or any other any particularindividual. BIG ENERGY GROUP LIMITED does not sell, distribute or rent personal information to any thirdparty.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave oursite, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you providewhilst visiting such sites and such sites are not governed by this privacy statement. You should exercisecaution and look at the privacy statement applicable to the website in question.

Your Rights

Please contact us if you want to see any Personal Data stored about you in our records. BIG ENERGYGROUP LIMITED will honour your legal right to view your Personal Data in accordance with applicableprivacy law.

If you think that any of the Personal Data collected through the Website is incorrect, confusing orincomplete, please contact us. You may also ask us to erase, restrict or port your Personal Data and youmay tell us if you object to our use of your Personal Data.

For further information on each of those rights, including the circumstances in which they apply, pleasecontact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’rights under the General Data Protection Regulation

If you would like to exercise any of those rights, please email, call or write to us and let us have enoughinformation to identify you (e.g. your full name, address and client or matter reference number). We willalso require proof of your identity and address (a copy of your driving licence or passport and a recentutility or credit card bill).

When contacting us please let us let us know what right you want to exercise and the information towhich your request relates.